Our Policies

Reservation Policy

Bookings

• Credit card info required to hold a reservation at our Bed and Breakfast – sorry, no reservations will be made without a valid card which will be confirmed via phone after reservation is booked. If an email or phone number is invalid the reservation is null and void and not made and guests will be turned away.
  Payment for all nights booked will be charged if you do “not show”.
  If you cancel your reservation in less than required notice we will try to re book it, however we will charge your credit card for all nights that we are not able to sell.
  $25 cancellation fee will be charged to your credit card on all cancellations made

Arrivals/Departures

• *** Please note that the Bed and Breakfast is closed between 11 am and 3 pm each day – it is our housekeeping/maintenance time – we do not accept arrivals during that period unless they were prearranged (early check in fee apply)***

• ID (passport, Drivers’ Licence or other photo ID) required at check in

• Check In – 3 pm till 11:00 pm (by appointment only)

• Please note, we do NOT have a 24 hour front desk

• If you do not want to arrive into an empty house – do not forget to let us know the time you are planning to check in. If your arrival times changes please call/text at 705-801-5472

• Check Out – on or before 11:00 am

• Baggage can be left at our office at no cost

• Early Check In between 11:30-3:00 pm or Late Check Out between 11-2 pm may be available at additional charge ($20/hour subject to availability). Early check in before 11:30 am or late check out after 2pm will equal full daily’s rate as we will not be able to rent that bedroom/suite for the night before or the night of. Please inquire for availability

• within required notice.

 

General Policies

• Our Bed and Breakfast is smoke free – if your bedroom/suite smells like smoke – your credit card will be charged $500 for extra deep cleaning

• Replacement cost for towels and linens stained with oils, creams, make up, wine, etc. will be added to your bill

No open flames (no candles please)

• To assure all of our guests have pleasant and peaceful stay any day time visitors (max 2) are allowed for a brief visit only with prior approval and only between 10 am-6 pm –  No parties or receptions allowed at our properties. No unregistered overnight visitors please

• No guest pets or emotional support animals (except registered service dog)

• We regret – due to safety concerns Butterfly Beach House is not suitable for families with children under 5 years of age. At Butterfly Beach House we welcome children 5 years old +

• We are not wheelchair accessible. 

• All bedrooms are 2 people maximum occupancy. Butterfly Beach House Suite – 1 bedroom suite maximum 2 guests. Maximum number of guests includes child/children of any age and is counted as full occupant at full rate. No sleeping bags or cots can be brought as supplementary sleeping arrangement.

• ***It is standard practice in Canada to remove shoes upon entry to a house. We ask our guests not to wear outdoor shoes indoors in all of our homes and all bedrooms/suites. Please bring your own indoor shoes or slippers or use the ones we provide***

• Hot breakfast at Butterfly Beach House is served at 8:00 or 9:00 a.m. – please specify on arrival of any food allergies.

• Please make as little noise as possible between 10 p.m. and 7 a.m. to avoid disturbing the sleep of the residents

• Due to the rising cost of fuel and inflation, prices may increase upon check in.

Parking:

• Parking – 2 parking space is free of for overnight guests only. We do not provide the parking for your visitors, during covid we are not allowing visitors at this time. We have parking available for large RV's

• Max 2 parking spaces per bedroom/suite, small/mid size car. We can accommodate RV's, cargo vans and trailers.

• Must be requested at the time of reservation. We can not guarantee in advance if you will be parked on the property or “on street” near by.

Children: At the “Butterfly Beach House B&B”:

• 5+ years old children with well behaved guardians are welcome. Full rate applies. For 2 adults a child still accounts as a person. 2 people max.

• Our properties are not “child proofed”. Please note that children must be always supervised by adult. Parents/guardians are fully responsible for any incidences/damages

If you require assistance with shops/restaurants/travel ideas in the area we have a list available upon check in.

 

Cancellation/Shorten Stay

• Our cancellation policy varies according to the length of your stay.*
  ***$25 cancellation fee will be applied to your credit card on all cancellations unless due to government restrictions***.

• *The owners have a right to cancel the reservation with 60 days advance notice if unforeseen circumstances happen from the home, due to illness, death, sale or destruction.

 

If you reserved:

• 1 – night, less than 7 days cancellation – no refund is available - full charge will apply

• 2 – 14 nights – minimum 7 days notice is required

• 15-30+ nights or 3+ rooms or long week ends/holidays/special events/- MINIMUM 30 days notice is required

• If your cancellation is made in less time than specified above for any reason (including weather conditions, illness or death in the family) you will be charged for all nights reserved that we are not able to re-book

• For your protection – we strongly advise you purchase travel insurance

• As the cost of food and gas are not stable, our price may increase upon check in.

*We understand the government can change travel restrictions on a moments notice due to covid and we will honor full refunds for any cancellations this may cause. For last minute cancellations due to personal health/covid you will be charged fully for your stay, and receive a credit towards a future stay to be used within 365 days of original stay.

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Privacy Policy

The privacy and security of your information is very important to us. Whether you are booking a room or just a prospective client browsing our website (the "Site") and looking at our property/services, we want you to trust that the information that you have provided to us is being properly managed and protected.